In the world of security services, how do you choose a managed detection and response (MDR) provider? The old standby, word-of-mouth referral from a satisfied customer, is still valid. But in an increasingly complex technology environment, you need more. Detailed analysis of a range of vendors by an independent market researcher is the only way to compare and contrast vendors and their service proposition objectively and scientifically.
International Data Corporation (IDC) is a global research agency specialising in market intelligence and advice for the information technology, telecommunications, and consumer technology markets. IDC recently published its 2021 MarketScape Report on US Managed Detection and Response Services – Vendor Assessment. For this study, IDC surveyed organisations that purchase and use MDR services to determine the capabilities and attributes most valued by buyers. In addition, the report considered quantitative and qualitative factors influencing market demand and buyer needs for MDR. A total of 15 vendors were assessed.
Alert Logic comes out ahead
The report positions Alert Logic in the Leaders’ category. Alert Logic is singled out for its broad coverage, cloud migration, transformation/modernisation, and optimisation. In addition, alert Logic’s MDR solution is purpose-built with coverage across all critical telemetry sources. IDC also praises Alert Logic’s threat research and hunting and its strength in securing Amazon Web Services (AWS) workloads.
“White-glove” customer service
Alert Logic is praised by customers for its customer experience, called a “white-glove approach”. Every customer has a concierge, who is a single point of contact for the business. The concierge provides personal support and is accountable for the customer’s business. Customers are also assigned a named security operations analyst. In addition, Alert Logic’s customer experience programme includes dedicated implementation project managers and implementation architects, weekly client meetings, quarterly maturity reviews, and ongoing service delivery improvements based on research, analytics, and customer feedback. Customers particularly valued the quick notifications of alerts, with one customer claiming to receive a call “within a minute” of the alert.
NEWORDER – proud to partner with Alert Logic in Africa
NEWORDER is one of Africa’s leading information security and corporate threat protection services. We are proud to partner with Alert Logic to give you the first line of defence against threats. The highly specialised Alert Logic team includes security operations analysts, threat intelligence researchers, web application specialists, data scientists, implementation architects, security project managers and solutions specialists.